Preliminaries
The site is the
property of Castor & Chouca in its totality, as well as the whole related
rights. Any integral or partial
reproduction, is systematically subjected to the authorization of its
owners. Therefore, the connections of the
hupertexte type towards the site are authorized without any specific
request.
1. Acceptance of
the conditions
The customer
expressly admits when signing the agreement being acknowledged of the particular
conditions of sale stated ont his screen and accepts them without reserve. The enclosed general conditions of sale govern
the contractual relations between Castor & Chouca and its customer, the two
parts honouring them without reserve.
These general conditions of sale will prevail on all other conditions
appearing in any other document, except preliminary, express and written
exemption.
2. Products
The photographs
illustrating the products, do not enter in the contractual field. If errors were introduced, in no case, the
responsibility of Castor & Chouca could be committed.
3. Order
The automatic
recording systems are regarded as proof, of nature, the contents and the date of
the order. Castor & Chouca confirms
the acceptance of its order to the customer with the e-mail address
communicated. The sale will be concluded
with the confirmation of the order.
Castor & Chouca reserves the right to cancel any order of a customer
if a contention relative to the payment of a former order is still existing. The
informations stated by the purchaser, when placing an order engage this one : in
case of an error in the wording of the co-ordinates of the addressee, the
salesman could not be held responsible of the impossibility he could have to
deliver the product.
4. Delivery
After order
confirmation, Castor & Chouca commits itself to deliver to its conveyor, all
the references ordered by the purchaser within 8 weeks maximum (roughly). This conveyor is engaged by contract with
Castor & Chouca to deliver the order to the address of the purchaser
provided by Castor & Chouca. For the
deliveries out of the Metropolitan France, please contact Castor & Chouca by
e-mail, fax or telephone.
All the orders with
Castor & Chouca are intended for the personal use of the customers, the
customers or the addressees prohibit any partial or total resale of the
products. Castor & Chouca is released
in fact of all legal responsibilities if the payment of the taxes was not
carried out by the customer.
The delivery will be
carried out by the Post office in Colissimo or by a conveyor in Metropolitan
France, in the time crenel envisaged with
the customer by the direct handing-over of the product to the announced
addressee, in case of absence, with another person entitled by the customer. The
possible delays do not give the right to the purchaser to claim damages. In case of a technical product, the customer
will particularly take care to check the correct working of the delivered
product, in reading the directions for use provided to him.
In case of apparent
defects, the purchaser uses the right to
turn back products under the conditions in this document. Are regarded as case of absolute necessity
discharging the salesman from his obligation to deliver, the war, the riot, the
fire, the strikes, the accidents and impossibility of being supplied. The goods are always travelling to the risks
and dangers of the addressee. Always
check your parcel on arrival. You have a
48 hours deadline to make possible reserves by the conveyor in case of missing
product or degradation. For reasons of
availability, an order can be delivered in several times to the customer. If the customer wishes 2 places of delivery,
it places 2 orders, with the dependent expenses of delivery.
5. Retractation
Within the framework of the
remote sale (without the simultaneous physical presence of the parts), the
consumer has, according to the Article L 121-20 of the French code of
consumption of seven (7) clear days deadline to exert his right of retractation
without having to justify reasons nor to pay penalties, with the exception of
the expenses of return. This period
starts at the reception of the goods or the acceptation the offer for the
provisions of services. When the seven
days deadline expires one Saturday, one Sunday, a public holiday or unemployed
day, it is extended until the first next working day. In case of exchange or refunding, return the
new article(s) in the packing of origin, intact, accompanied by all the possible
accessories, directions for use and documentation to the following address:
Castor & Chouca
9 Villa des Sablons
92200 Neuilly sur Seine
France
In case of exercise of the right of
retractation, Castor & Chouca is held with the refunding of the sums paid by
the customer, without expenses, except for the expenses of return. Refunding is due within 30 day maximum.
6. Prices
Prices are
expressed in euros. Prices may be modified any time.
Prices indicated on
the labels of products do not include/prices transport.
Prices indicated in
the confirmation of order are the final prices, expressed all taxes includec as
well as the VAT for France. These prices
include the prices of the products, packing, conservation handling charges, and
transport charges.
7. Payment
The price invoiced
to the customer is the price indicated on the confirmation of order addressed by
Castor & Chouca.
The price of the
products is payable 50% at the order and 50% at the delivery. The payment is carried out by credit card
carrying initials CB. In line, Sherlocks,
allows you to regulate via a banking server of the Crédit Lyonnais in a
protected environment. Your N° of bank
card is thus directed towards the server of the bank, your payment is carried
out directly at a bank in an environment made safe without passing by the server
of the shop, all the more significant guarantee as your N° are known only by our
bank partner (the Crédit Lyonnais).
The order validated by
the customer will be considered effective only when the centers of banking
payment concerned give their agreement.
In case of refusal of the known centers, the order will be automatically
cancelled and the customer warned by electronic mail. Besides, Castor & Chouca reserves the
right to refuse any order of a customer with who would exist a lawsuit.
8. Lawsuit
This contract is
subjected to the French law. Castor &
Chouca cannot be held responsible for the damage of any nature, materials as
well as immaterial or corporal, which could result of a faulty operation or
misuse of the marketed products. It is
the same for the possible modifications of the products on behalf of the
manufacturers. The responsibility of
Castor & Chouca will be, in any event, limited to the amount of the order
and could not be blamed for simple errors or omissions which could have remained
despite all the precautions taken in the introduction of the products. In case
of difficulties in the application of this contract, the purchaser can, before
any lawsuit, to seek a friendly solution in particular with the assistance: of a trade association of the branch, an
association of consumers or any other council of his choice. The research for
the friendly solution does not stop the "short notice" of the legal guarantee,
nor contractual warranty period. In general and subjected to the appreciation of
the Courts, the respect of the provisions of the enclosed contract relating the
contractual guarantee supposes the purchaser to honour his financial commitments
towards the salesman.
The complaints or
disputes will always received with attentive benevolence, the good faith being
always assigned to the one who takes trouble to make a statement of these
situations. In case of lawsuit, the
customer will address himself by priority to the company to obtain a friendly
solution. By default, the Commercial court of Nanterre (92)
is only qualified, whatever the place of delivery and the mode of payment
accepted.
9. Guarantee
Castor & Chouca
guarantees that all the selected products are manufactured or produced in
France, Switzerland and Germany. In all
cases Castor & Chouca could not be
held for responsible for non respect of the regulations and legislative into
force in the country of reception, the responsibility for Castor & Chouca is
systematically limited to the value for the product blamed, value on its date of
sale and this without possibility of recourse towards the mark or the producing
company of the product. In any
assumption, the customer profits of the legal guarantee of eviction and the
hidden defects (Art.1625 and following of the French Civil code). On condition that the purchaser makes the
proof of the hidden defect, the salesman must legally repair all the
consequences (art.1641 and following of the civil code); if the purchaser addresses himself to the
Courts, he must do it within at "short notice" at the discovery of the hidden
defect (art.1648 of the French Civil Code).
You can contact the customer service:
5 days out of 7 (ftrom Monday to Friday included) by phone to the +33 (0)1 47 22 25 99 or by e-mail at info@castor-chouca.com
10. Legal information
The information of the
personal information collected for the purpose of the remote sale is compulsory,
this information being essential for the treatment and the forwarding of the
orders, the establishment of the invoices and contracts of guarantee. The defect of information involves no
validation of the order. In accordance
with Data "Informatics and Freedoms", the personal data processing relating to
the customers was the declaration object near the National Commission of Data
processing and Freedoms. The customer has
(article 34 of the French law of January 6, 1978) a right of access,
modification, correction and suppression of the data related to him, that he can
exert at Castor & Chouca. Moreover, Castor & Chouca is committed not to
communicate, free of charge or with counterpart, the co-ordinates of its
customers to a third person.
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